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When to call

Is it an emergency? When your pet needs urgent help

AI illustration of a veterinarian assessing a dog with its owner nearby

It is frightening when a pet who was fine a little while ago suddenly seems very unwell. You may wonder whether to wait a bit or leave for the clinic straight away. If you are worried, call a vet promptly. The signs below can help you recognise an urgent problem, but this guide cannot diagnose your pet or cover every emergency.

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These signs need urgent veterinary help

  • Your pet is struggling to breathe, choking, has collapsed or is unconscious.
  • There is heavy bleeding or a serious injury, including after a road accident.
  • You think your pet may have been poisoned, even if they still seem well.
  • Your pet has a seizure. Contact a vet promptly; a seizure that continues or happens repeatedly needs emergency attention.

Call the clinic while arranging transport

Tell the team what happened, when it started, whether your pet is conscious and breathing, and where you are coming from. Check that the clinic can receive an emergency before you travel. If you cannot reach us, seek the nearest available emergency veterinary service.

Keep everyone safe while you get help

  • Handle your pet carefully. Fear and pain can make them bite, even if they normally never would. Use a secure carrier with good ventilation when suitable.
  • If you suspect poisoning, bring the packaging of the product involved. Do not try to make your pet vomit or give any medicine unless a vet tells you to.
  • During a seizure, move nearby objects out of the way. Do not hold your pet down or put your hands near their mouth.

General education for dogs and cats; not a diagnosis or an individual treatment plan.

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